When the alarm fires, the right person answers.
Ackloop turns any alarm into a phone call to the right person, collects their acknowledgement, and escalates automatically until someone responds. No code. No YAML. Set up in minutes.
A product by NeuNov Technologies · back to NeuNov
Critical alerts fail silently in an inbox
Emails get ignored. Texts have no acknowledgement loop. When infrastructure fails, someone needs to hear a phone ring.
Reaches a human, guaranteed
Multi-hop escalation keeps calling down your roster until someone acknowledges — no silent failures.
Works with your monitoring
Native SNMP traps, syslog, and webhooks — normalized into one pipeline. No middleware translator.
Storm-proof
De-duplicates repeat alarms and rolls a flood into a single summary call — one incident isn’t fifty calls.
From alarm to acknowledgement
An alarm fires
Power, cooling, security, or network — ingested from SNMP, syslog, or a webhook.
Ackloop calls the right person
It dials your on-call, speaks the alert, and waits for a keypad acknowledgement.
No answer? It escalates
Down your roster automatically, with retries and timeouts guaranteed by a durable workflow engine.
A keypress becomes an action
Press 1 to acknowledge, 2 to dispatch — triggering real tickets or hand-offs, not just a log entry.
Everything an on-call needs — nothing it doesn’t
Roadmap: AI-guided voice input (speech-to-text) for structured data collection.
Notification tools tell you something is wrong.Ackloop makes sure a human picks up — and acts.
Instead of PagerDuty / OpsGenie
Built for the facilities/NOC buyer, not SREs. Voice-native — a keypress triggers a real action, priced for an operations budget.
Instead of AI voice agents
Deterministic, durable execution — the same alarm always runs the same call-and-escalate, with guaranteed retries and timeouts. Predictability beats an LLM improvising mid-incident.
Instead of Build-it-yourself on Twilio
The SIP trunk and TTS are the easy 20%. The durable escalation state machine — the hard 80% — is already built.
Instead of Spreadsheet phone trees
Automated, auditable, and it never forgets to call the next person.
Reliability by architecture
Ackloop is built on hard-won experience running alerting at telecom-carrier alarm volume — the hard problems (alarm floods, de-duplication, guaranteed escalation) are designed in from day one, not learned after a bad night.
Escalation runs on a durable workflow engine, so retries and timeouts are guaranteed by the platform, not left to hope. It speaks the protocols real monitoring uses (SNMP and syslog), and it’s usage-based — priced for an operations budget, not an enterprise contract.
Ackloop delivers operational alerting to a pre-registered on-call roster with a consent audit trail. SOC 2 readiness is on our roadmap.
Join the pilot
Tell us a little about your setup and we’ll reach out as pilot spots open.