Privacy Policy

This Privacy Policy explains how NEUNOV TECHNOLOGIES (“NeuNov,” “we,” “us”), a business registered in British Columbia, Canada (Business Registration No. FM1109070), collects, uses, discloses, and protects personal information through this website (neunov.com). We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

Information we collect

• Information you provide — when you submit our contact form or book a call: your name, work email, company, the service you’re interested in, and the details of your message.
• Usage information — basic analytics about how visitors use the site (pages viewed, referring source, approximate region, device/browser type), collected via cookies and similar technologies.

How we use your information

• To respond to your inquiry and schedule or conduct a discovery call.
• To provide, and follow up about, services you request.
• To understand and improve how our website performs.
• To send you commercial electronic messages only where we have your consent, as required by CASL.

Consent

By submitting a form or booking a call, you consent to our collection and use of the information you provide for the purposes described above. You may withdraw your consent at any time (see “Your rights”), subject to legal or contractual restrictions.

Service providers

We use trusted third parties to operate the site and communicate with you, including a form-delivery provider (Web3Forms), a scheduling provider (Cal.com), analytics (Google Analytics), and cloud hosting (Amazon Web Services). These providers process information on our behalf and may store or process data outside Canada, including in the United States. We share only what is needed to provide the service.

Cookies & analytics

We use cookies and similar technologies for essential site function and analytics. For details and how to control them, see our Cookie Policy.

Data retention

We keep personal information only as long as needed for the purposes described here or as required by law, after which it is deleted or de-identified.

Your rights

Under PIPEDA you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it. To unsubscribe from any commercial messages, use the unsubscribe link provided or email us. Contact info@neunov.com and we will respond within a reasonable time.

Security

We apply reasonable safeguards including encrypted transport, least-privilege access, secrets kept in environment variables rather than code, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This website is intended for businesses and is not directed to individuals under the age of majority.

Changes to this policy

We may update this policy from time to time; the “last updated” date above reflects the latest version.

Contact

NEUNOV TECHNOLOGIES · Surrey, BC, Canada · info@neunov.com